Privacy Policy

Last updated May 21st 2018

Brighter Investments takes your privacy very seriously. We ask that you read this Privacy Policy carefully as it contains important information about what to expect when we collect personal information about you and how we will use your personal data.

This website is operated by Brighter Investments Limited. We are committed to protecting your privacy and we comply with data protection laws applicable to the United Kingdom.

This privacy policy applies to personal information about:

Visitors to our website
Clients who use our services or create an online portal login with us
Our suppliers

What is personal information?

Personal information is any information relating to an individual who can be identified directly or indirectly, often by name, account number, location, an online identifier or other factors specific to their identity

Personal information may include “special category data” relating to racial or ethnic origin, political opinions, religious beliefs, membership of a trade union, physical or mental health and criminal records and allegations.

As a rule, we do not collect “special category data” about visitors to our website or our customers or suppliers. The exception is where we identify suspected criminal activity such as fraudulent claims or the use of stolen payment card details. In this case we will record details of the suspected criminal activity and may take appropriate action, including refusing to accept orders, make payments or give refunds. We may also report the incident to the relevant bank or payment card issuer or to the police or other appropriate authorities. See below for details of how we may use your personal information.

Website Visitors:

The personal information we collect about you and how we use it

You can visit and browse our website without providing your name or contact details.

Like many websites, our server logs capture details of your operating system, browser software, IP (Internet Protocol) address and Uniform Resource Locator (URL), including the date and time of your visit.

We use cookies to analyse how our site is used by visitors and to provide some of the functionality.

You may choose to provide your contact details (name, address, business, job title, email address, telephone number) if you do any of these things:

Sign up for news and offers
Submit an enquiry form
Register for a seminar·
When you request information on our products and services
When you talk to us on the phone or in person
When you use our websites to request a service or information
In emails and letters

Customers:

The personal information we collect about you and how we use it If you are one of our existing clients, we may use your personal information in the following ways.

to answer your questions or provide you with information you have requested;
to keep track of enquiries and services used
to keep you informed about our products and services
to notify you about important changes or developments to our site or services;
to provide a more personalised online experience by showing you the most relevant services and offers for you

Account Management:

to manage your account, including carrying out identity checks
to manage your credit account including carrying out credit checks

Customer Relationship:

to contact you for your views on our products and services
to publish trends and/or to improve usefulness and content of our website
to track activity on our site and to provide a more personalised online experience
to link with social media sites and services, for example, for advertising purposes
for market research purposes, by tracking activity on our site or in store (on an anonymous basis) to identify trends and/or to improve usefulness and content

Other:

for product liability purposes
to deal with enquiries and complaints
for claims management and insurance purposes
for general record keeping purposes

Suppliers:

The personal information we collect about you and how we use it If you supply products or services to us, we may use your personal information in the following ways:

for order processing and management;
to manage deliveries, installations, returns and refunds;
for product liability purposes;
to manage your account, including conducting credit and other background checks where applicable;
for market research purposes;
to notify you about important changes or developments to our websites or services;
for supply chain management;
to deal with enquiries and complaints;
for claims management and insurance purposes; and
for record keeping purposes.

If you are a supplier and you have any questions about how we use your personal information, please contact customer services or your usual business contact

Our Privacy Promise

Not to sell your data to anyone
To give you ways to manage and review your marketing choices at any time.
To keep your data safe, secure aand private.

If you have any questions, or want more details about how we use your personal information, you can ask us by emailing info@brighterinvestments.com or you can call us on 03301331162

Who we share your personal information with?

We may share your personal information with companies such as:

Regulators and other authorities
Auction houses
Credit reference agencies
Solicitors
Estate Agents
Any party linked with you or your business’s product or service
Companies we have a joint venture or agreement to co-operate with
Organisations that introduce you to us
Companies that we introduce you to
Companies you ask us to share your data with.

Sending data outside of the EEA

We will only send your data outside of the European Economic Area (‘EEA’) to:

Follow your instructions.
Comply with a legal duty.

How to complain

Please let us know if you are unhappy with how we have used your personal information. You also have the right to complain to the Information Commissioner’s Office. Find out on their website how to report a concern.

Your Rights

You can opt out of receiving marketing at any time by using the unsubscribe option in the message or by contacting our customer service team info@brighterinvestments.comYou can also opt out of postal and telephone marketing by contacting us using the contact us link on the website. If you prefer not to receive marketing which is tailored to suit your customer profile, please contact our customer service team info@brighterinvestments.com you will still receive generic marketing unless you opt out of receiving marketing entirely.

Other Rights

You may also have the following rights in relation to your personal information:

in certain circumstances, the right to restrict or object to the processing of your personal information (including profiling), or request that your personal information is deleted
where you have provided personal information voluntarily, or otherwise consented to its use, the right to withdraw your consent
in certain circumstances, the right to receive a copy of the personal information which you have provided to us, in a structured, commonly used and machine-readable format or to request that we transfer that information to another party (known as “data portability”)
the right to complain to a Data Protection Authority (see further below)

How to withdraw your consent

You can withdraw your consent at any time. Please contact us if you want to do so by email or telephone. If you withdraw your consent, we may not be able to provide certain services to you. If you have any questions, or want more details about how we use your personal information, you can ask us by emailing info@brighterinvestments.com or by phone on 03301331162 or in writing at 19 Park Lane Business centre, Smart 7 Business Hub, Park Lane, Nottingham, NG6 0DW